Epiverse.in

Terms and Conditions & Refund policy

Terms and Conditions

Acceptance of Terms
By accessing this website, you agree to be bound by these Terms and Conditions and any future updates issued by Epiverse India Pvt Ltd.
Platform Overview
Epiverse is a platform designed to connect users with curated dining and nightlife venues. Features and services are subject to change as we continue development.
Intellectual Property
All content on this site including branding, logo, text, and graphics is owned or licensed by Epiverse India Pvt Ltd and may not be reproduced without permission.
User Responsibilities
Users may not misuse the site, attempt to breach security, or infringe upon intellectual property or privacy rights.
Modifications
We reserve the right to modify or discontinue any aspect of the website without prior notice.
Governing Law
These terms are governed by the laws of India, with jurisdiction in Pune, Maharashtra.

Refund Policy

General Policy
At Epiverse India Pvt Ltd, we strive to ensure customer satisfaction with all services offered through our platform. However, due to the nature of digital services and ongoing development, our refund policy applies only to specific cases outlined below.
Eligibility for Refunds
Refunds may be considered under the following conditions:

Refunds are not applicable for:

Change of mind
Incomplete or incorrect information provided by the user
Issues outside our control (e.g., third-party delays or venue-side cancellations)

How to Request a Refund
To request a refund, please contact us at hello@epiverse.in within 7 calendar days of the transaction. Include:

Our team will review the request and respond within 5–7 business days.

Refund Processing
If approved, refunds will be processed to the original payment method. Depending on the payment provider, it may take 7–10 business days to reflect in your account.
Policy Updates
Epiverse India Pvt Ltd reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page with the revised effective date.

Privacy Policy

Information Collection
We may collect personal information such as name, email, contact number, or user preferences during your interaction with Epiverse India Pvt Ltd.
Use of Information
Your data may be used for service improvements, analytics, and onboarding communications. We do not sell or rent your data.
Data Protection
All Personally Identifiable Information (PII) collected is encrypted using AES-256 encryption, an industry-standard for secure data storage.
Third-Party Sharing
We only share data with third-party services that comply with similar data security practices, and only as needed to provide our services.
Cookies
We may use basic cookies for user session management. You can adjust your browser settings to manage cookie preferences.
User Rights
You may request to access, modify, or delete your data by contacting us at: Hello@epiverse.in
Updates
We reserve the right to update this privacy policy as the platform evolves.

Disclaimer

General Use
This website is provided "as is" without any warranties, express or implied. Information may change as our product evolves.
Third-Party Integrations
Links or references to third-party services (such as payment gateways or APIs) are for convenience. Epiverse India Pvt Ltd is not liable for their actions or content.
No Guarantee
While we strive to keep the information accurate and updated, we do not guarantee completeness or correctness at all times.